The Ombuds Office Contact Details

Not satisfied with the outcome of your complaint? Contact the Ombudsman for free, impartial dispute resolution.

Please note: You will need the complaint reference number before contacting the Ombudsman.

  1. The National Financial Ombud Scheme South Africa (“NFO”) 

The NFO is an independent body that resolves complaints brought by Consumers against South African Financial institutions.
 
Physical Address:
Johannesburg 
110 Oxford Road,
Houghton Estate,
Johannesburg,
2198
 
Cape Town
Claremont Central Building,
6th Floor,
6 Vineyard Road,
Claremont,
7708
 
Telephone: 0860 800 900
Fax: 011 388 8250
Email:  info@nfosa.co.za  
Website: www.nfosa.co.za  

2. The FAIS Ombuds Office

Is responsible for disputes between financial services providers and their clients. Customers must first contact Volkswagen Financial Services South Africa (Pty) Ltd before referring a complaint to the FAIS Ombud. A prescribed process must be followed, details of which are on the FAIS Ombud website.
 
Physical Address:
Eastwood Office Park,
Boabab House,
Cnr. Lynnwood Road & Jacobson Drive,
Lynnwood Ridge,
Pretoria
 
Postal address:

P.O. Box 74571,
Lynnwood Ridge,
0040
 
Telephone:012 470 9080
Fax: 012 348 3447
Email: info@faisombud.co.za
Website: www.faisombud.co.za
 

3. The National Credit Regulator 

Is a dedicated body responsible for complaints relating to credit agreements.
 
Physical address:
127 - 15th Road,
Randjespark,
Midrand
 
Postal address:
P.O. Box 209,
Halfway House,
1685
 
Telephone: 0860 627 627             
Fax: 011 554 2600
Email: complaints@ncr.org.za
Website: www.ncr.org.za

4. Consumer Goods and Service Ombuds

Responsible for enforcing the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods and services complaints.
 
Physical address:
292 Surrey Avenue,
Ferndale, Randburg
 
Telephone: 011 781 2607
Fax: 012 348 3447
Email: info@cgso.org.za
Website: www.cgso.org.za

5. National Consumer Commission 

Responsible for complaints relating to contraventions of the Consumer Protection Act, 68 of 2008.
 
Physical address:
Berkley Office Park,
08 Bauhinia Street,
Highveld Techno Park,
Centurion
 
Postal address:
P.O. Box 30251,
Sunnyside,
0132
 
Telephone: 012 940 4450 (Toll Share)
Fax: 0861 515 259
Email:complaints@thencc.org.za
Website:www.creditombud.org.za

Contact Us
 

By Phone

 
Head Office: 011 245 7000

Customer Service Centre:
VW - 0861 500 400
Audi - 0861 111 577
 
Motor Comprehensive (Telesure)
086 028 2893
Value Added Products (MotoVantage)
087 312 1073
All Road Product
086 026 6688

Opening Hours 
 

Monday to Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00