Code of Ethics

Whistleblowing

Reporting Lines

HOW TO REPORT?

Whistleblowing hotline

South Africa 

Toll Free: 0800 01 07 44

 

Germany

+27 (21) 427 7937

Organisation code: 122322 (Call charged at local rate)

 
Report on mobilehttps://firstrandbank.navexone.euApp: SpeakUp – Listen for a change 
Report onlinehttps://firstrandbank.ethicspoint.comhttps://goto.speakup.report/vwfs 
Email  io@volkswagen.de

 

Ombudspersons https://www.ombudsmen-of-volkswagen.com/ 
Additional SupportVWFS SA Ethics Officercolleen.nagel@vwfs.co.za 
More information on NAVEX (local) https://firstrandbank.navexone.eu/peoplehub/home   
More Information on Volkswagen Group System (international) https://www.volkswagen-group.com/en/publications/more/rules-of-procedure-for-the-volkswagen-group-complaints-procedure-2007 

Contact Us
 

By Phone

 
Head Office: 011 245 7000

Customer Service Centre:
VW - 0861 500 400
Audi - 0861 111 577
 
Motor Comprehensive (Telesure)
086 028 2893
Value Added Products (MotoVantage)
087 312 1073
All Road Product
086 026 6688

Opening Hours 
 

Monday to Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00