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Code of Ethics

Whistleblowing

Reporting Lines

HOW TO REPORT?

Whistleblowing hotline

South Africa 

Toll Free: 0800 01 07 44

 

Germany

+27 (21) 427 7937

Organisation code: 122322 (Call charged at local rate)

 
Report on mobilehttps://firstrandbank.navexone.euApp: SpeakUp – Listen for a change 
Report onlinehttps://firstrandbank.ethicspoint.comhttps://goto.speakup.report/vwfs 
Email  io@volkswagen.de

 

Ombudspersons https://www.ombudsmen-of-volkswagen.com/ 
Additional SupportVWFS SA Ethics Officercolleen.nagel@vwfs.co.za 
More information on NAVEX (local) https://firstrandbank.navexone.eu/peoplehub/home   
More Information on Volkswagen Group System (international) https://www.volkswagen-group.com/en/publications/more/rules-of-procedure-for-the-volkswagen-group-complaints-procedure-2007 

Contact Us
 

By Email

 
Account Enquiries:

service@vwfs.co.za
service@audifs.co.za
 
Motor Comprehensive Insurance

Insurancesales@vwfs.co.za
Insurancesales@Audifs.co.za
VAPS (Value Added Products)
VAPSinsurancesales@vwfs.co.za
VAPSinsurancesales@Audifs.co.za
All Road Product
allroad@commutacare.co.za
allroad@projecthelp.co.za

By Phone

 
Customer Service Centre:
VW - 0861 500 400
Audi - 0861 111 577
 
Motor Comprehensive (Budget Insurance)
086 028 2893
Value Added Products (MotoVantage)
087 312 1073
 
All Road Product
086 026 6688 (Road Cover)
010 597 0855 (Project help)

Opening Hours 
 

Monday to Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00