Code of Ethics

Whistleblowing  

Reporting lines

HOW TO REPORT?

Whistleblowing Hotline

South Africa 

Toll Free: 0800 01 07 44

 

Germany

+27 (21) 427 7937

Organisation code: 122322 (Call charged at local rate)

 
Report on Mobile https://firstrandbank.navexone.eu App: SpeakUp – Listen for a change  
Report Online https://firstrandbank.ethicspoint.com https://goto.speakup.report/vwfs  
Email    io@volkswagen.de

 

Report Online https://firstrandbank.ethicspoint.com https://goto.speakup.report/vwfs  
Ombudsperson   https://www.ombudsmen-of-volkswagen.com/  
Additional Support VWFS SA Ethics Officer colleen.nagel@vwfs.co.za  
More information on NAVEX (local)   https://firstrandbank.navexone.eu/peoplehub/home    

Contact Us
 

By Phone

 
Head Office: 011 245 7000

Customer Service Centre:
VW - 0861 500 400
Audi - 0861 111 577
 
Motor Comprehensive (Telesure)
086 028 2893
Value Added Products (MotoVantage)
087 312 1073
All Road Product
086 026 6688

Opening Hours 
 

Monday to Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00