Contact Us

Need some assistance? We are on hand to help

By E-mail

Account Enquiries – service@vwfs.co.za
Media Enquiries – media@vwfs.co.za

By Post

Volkswagen Financial Services
P.O. Box 784162
Sandton, 2146

By Phone

VWFS SA Head Office – 011 245 7000

Account Enquiries – 0861 500 400 and 0861 111 577

Opening Hours

Monday to Friday, 08h00 – 17h00

Saturdays, 08h00 – 12h00

VW Insurance Contacts

Motor Comprehensive:
Request a quote: Insurancesales@vwfs.co.za
Amendments to Active Policies: Comp@vwfs.co.za
Claims: Compclaims@vwfs.co.za

VAPS:
Request a quote: VAPSinsurancesales@vwfs.co.za
Amendments and Claims to Active Policies: VAPS@vwfs.co.za

Audi Insurance Contacts

Motor Comprehensive:
Request a quote: Insurancesales@Audifs.co.za
Amendments to Active Policies: Comp@Audifs.co.za
Claims: Compclaims@Audifs.co.za

VAPS:
Request a quote: VAPSinsurancesales@Audifs.co.za
Amendments and Claims to Active Policies: VAPS@Audifs.co.za

If you are unhappy with the service provided to you in relation to your finance agreement, please use our customer service phone numbers below to get in touch with us and log your complaint. One of our complaints specialist will contact you to discuss your complaint and assist further.

Volkswagen customers – 0861 500 400
Audi customers – 0861 111 577

Send us an enquiry

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Contact Us

By Email

Account Enquiries:

service@vwfs.co.za
service@audifs.co.za

Motor Comprehensive Insurance

Insurancesales@vwfs.co.za
Insurancesales@Audifs.co.za
VAPS (Value Added Products)
VAPSinsurancesales@vwfs.co.za
VAPSinsurancesales@Audifs.co.za
All Road Product
allroad@commutacare.co.za
Fleet and Leasing
fleetsales@vwfs.co.za

By Phone

Head Office: 011 245 7000

Customer Service Centre:
VW - 0861 500 400
Audi - 0861 111 577

Motor Comprehensive (Budget Insurance)
086 028 2893
Value Added Products (MotoVantage)
087 312 1073
All Road Product
086 026 6688

Opening Hours

Monday to Friday: 08h00 - 17h00
Saturdays: 08h00 - 12h00